Introduction
Welcome to Land of Watches! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before making a purchase.
Company Information
Land of Watches is an international online retailer based in Dubai, specializing in authentic and high-quality wristwatches. We are committed to providing genuine products and excellent service to customers worldwide.
Payment Methods
We accept all major international credit and debit cards. Payments are processed securely, and your financial information is fully protected.
Shipping and Delivery
•Domestic Shipping: Orders within Dubai are shipped via Dubai’s official postal services.
• International Shipping: We offer international shipping via Dubai’s official postal services.
• Delivery Times: Estimated delivery times may vary depending on the destination and selected shipping method.Order Cancellation
• Before Shipment: Customers can cancel their order before it is shipped. In this case, the invoice will be processed for a refund.
• After Shipment: After the order is shipped, cancellation is only possible according to our return policy.
Returns and Refund Policy
• Condition of Items: Returns are only accepted if the product is unopened and in its original packaging with the vacuum seal intact.
• Return Window: Customers have 30 days from the date of shipment to request a return.
• Return Process: To initiate a return, please contact our support team and return the item in its original packaging.
Out of Stock Items
If the selected item is unavailable for any reason, the customer can choose to either:
• Replace the order with a new item.
• Or request a refund, which will be processed promptly.
Pricing and Promotions
• Promotion Notifications: Discounts and promotions will only be communicated to members of our customer club.
• Price Discrepancies: If a product is listed with a price discrepancy, the company reserves the right to cancel the order with prior notification to the customer.
Product Warranty
All of our products come with an international warranty. The warranty terms and duration may vary depending on the brand and model. Please refer to the product page for detailed information.
Privacy Policy
We respect your privacy and are committed to safeguarding your personal information. Customer data is only used for our customer club and will not be shared with any third party without your consent.
Website Usage
• Proper Use: Unauthorized use of the content, images, or information on the website is prohibited.
• Account Security: Customers are responsible for maintaining the security of their account details (e.g., password).
Limitation of Liability
• The company is not responsible for delays caused by shipping carriers or technical issues with the website.
• Products are sold as described, and the company is not responsible for misuse of the product by the customer.
Force Majeure
In the event of unforeseeable circumstances such as natural disasters, strikes, or international issues, the company may not be able to fulfill its obligations. In such cases, the company will not be held liable.
Verification of Information
Land of Watches reserves the right to verify customer information (such as address, payment details, or identity) to prevent fraud.
Intellectual Property Rights
All content, images, logos, and trademarks on the website are the property of Land of Watches. Any unauthorized use of the website’s intellectual property is strictly prohibited.
User Reviews and Feedback
• The company reserves the right to remove any inappropriate or irrelevant reviews.
• Reviews may be used for marketing and promotional purposes.
Dispute Resolution
• Internal Resolution: In case of any dispute, we will first try to resolve the issue through our customer support team.
• Referral to Legal Authorities: If the dispute cannot be resolved, it will be referred to the legal authorities in Dubai.
Changes to Terms and Conditions
Land of Watches reserves the right to amend or update these terms at any time without prior notice. Continuing to use the website constitutes acceptance of any changes.
Contact Information
For any inquiries or support requests, please contact us using the details provided on our website.