Cancellation and Replacement Policy
- Customers can request to cancel their order before the order is shipped. In this case, the invoice will enter the refund process.
- Once the order has been shipped, cancellation is only possible based on the return policy.
Product Replacement:
If the selected product becomes unavailable for any reason, the customer can choose:
- Replacement with a new product of the same value.
- Refund of the paid amount.
Return and Refund Conditions:
- Products are vacuum-sealed and can only be returned if the vacuum packaging is not opened.
- The return period is one month from the shipping date.